The most important factor in determining quality of care in any residence or care situation is that of the staff. The quality of the staff is what separates a good home from a bad one. You can determine this easily if you take the time to watch and listen during your visits. Watch other residents when you visit; get to know them, their families/regular visitors, and talk to them. Developing relationships with both staff and residents in the home is important and will ensure that if there are issues, you are notified of them. Focus on the food quality, cleanliness, and staff attitude. Get to know the routine of the place. Visit at mealtimes and check the food and menus when possible. Join a Family Council if there is one or encourage your loved one to join a Resident’s Council if they are able to participate. If you have the time, participate in activities in the residence. This is a way to help your loved one adjust while creating opportunities for you to get to know the residents and staff by observing and interacting. Request monthly meetings with staff to review any issues – attend all meetings that are arranged and if possible ensure your loved one participates in these meetings if they are able.
As difficult as the process of relocation is for both the caregiver and the ‘new resident’, it's important to keep in mind that you are still a caregiver even if you are not doing the ‘tasks’ you were required to do before. The way that you ‘give care’ has changed but your new role is equally important and necessary. Let your loved one know that you are always available for them and will do your best to ensure that they receive the best care possible in their new home.
If you are looking for assistance locating a home or resources for your loved one, you can reach out to our consulting team at firstname.lastname@example.org or visit our consulting page for more information. Our Discover 3 program offers decision-makers and seniors, an opportunity to have a professional consultant identify 3 housing solutions based on their needs. If you need more information on care options for seniors, retirement community, or long-term care visiting tips and/or if you are interested in organizing your loved one’s information using our Care Planning Workbook, visit our publications page for a list of options and downloads.
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